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of the Migros Group
  • Migros Online

CX Researcher80%

  • Permanent position
  • By agreement
  • Home office option
Find out more
As CX Researcher, you help Migros Online understand its customers and make better product decisions. You combine insights from customer research, data, and market knowledge. You work closely with Product Managers, Data Analysts, and designers. This means finding answers to our most important questions: what drives our customers, what do they genuinely want, and what makes their lives easier.

Key information

We welcome all applications, but can only consider applications submitted online. Applications submitted by post will be disposed of for data protection reasons and will not be returned.

An application letter or video is required for this position.

What you move

Main task

Plan and conduct customer research with a strategic focus

Main task

Identify customer needs, motivations, and pain points

Main task

Combine insights from different sources (research, data, feedback, market trends) and put them into clear, actionable input for Product Areas

Main task

Improve how insights are stored, tagged, and made accessible

Main task

Experiment with new AI-supported ways of working and scale what works

Main task

Actively shape prioritisation, product decisions, and product area strategy, and present insights clearly to teams and leadership

What you will bring

3+ years of experience

in CX research would be ideal

Completed degree (university / university of applied science / higher technical college)

Psychology, Marketing, Economics, Communications or similar

German (Fluent)

French (Advantageous)

English (Fluent)

Mandatory

Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them

Desired

A genuine passion for AI in research: you've been experimenting, you have a point of view, and you want to go further

Desired

Strong experience in customer research, ideally in a product organization

Mandatory

Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them

Desired

A natural ease working across teams: you know how to make conversations with PMs, analysts, and designers productive

Mandatory

A proactive approach: you find the most impactful work and drive it forward independently

The benefits we offer

Central working location

Offices close to the train station, in the center of Zurich

Maternity/paternity leave

18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%

Mobile phone subscription

Cell phone subscription at attractive rates

Cumulus points

Benefit from additional Cumulus points

Employee offers

Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etc

Individual continuing training

We value your development and participate in your growth and offer a budget for it

Informal culture

We stand for respectful cooperation on the same level

Personal responsibility & freedom

We value direct communication and involve our employees in the decision-making process

Application and contact details

Katharina Höttermann

Talent Acquisition Partner

Recruitment process

Pre-selection of applications
We constantly check applications received, create a pre-selection and share it with the line manager for inspection. The decision as to whether the candidate has moved to the next step of the recruitment process or been eliminated is communicated by telephone or e-mail. Replies provided within three weeks
Interview with HR & specialist department
The interview is conducted virtually or on-site with the relevant person from HR and/or the specialist department. The main aim is to learn more about the personal and specialist skills of the candidate while giving both sides the opportunity to assess the cultural fit, both in the company as a whole and within the team. Reply provided: within three weeks
Technical interview with case presentation
Specific expertise is assessed by means of a case or other assessment tools. After processing, the result is presented to the line manager and discussed together. Usually, the team is represented at the presentation. Generally speaking, the interviews are conducted by the line manager or a representative from HR. Reply provided: alternative wording: within three weeks
Getting to know the team
Whether or not someone fits into the team is an important factor for both the employer and the candidate when deciding whether to make an appointment. We therefore provide an opportunity for everyone to get to know each other in an informal atmosphere.
Offer & issuance of the contract (digital)
Once our oral job offer has been issued, the key contractual points are checked once again. Once an agreement has been reached, the issuance of the contract is commissioned and sent by e-mail for digital signature. Reply provided: within one week

Information for recruitment agencies

Only direct applications will be considered for this position.

Apply now