Key information
We welcome all applications, but can only consider applications submitted online. Applications submitted by post will be disposed of for data protection reasons and will not be returned.
What you move
You answer customer and retailer inquiries via email, e.g., regarding delivery dates, order changes, returns, warranty questions, or payments
Product advice and shopping tips are also part of your responsibilities
With your creativity and enthusiasm, you resolve open questions efficiently and to the great satisfaction of our customers
You are also our customer service hero, providing consistent, professional, and successful support
For you, internal work processes are never static – you creatively seek new solutions and evaluate their suitability
What you will bring
1 year
Customer Service
Intermediate diploma school
English (Advantageous)
You have a good basic understanding of technology and are comfortable navigating the digital world
Excellent English skills for daily communication, while additional knowledge of German is an advantage
Thanks to your analytical skills, you can break problems down into their individual components, quickly find solutions, and make decisions
A willingness to challenge «how things have always been done» and propose more efficient, automated, or effective solutions
The capacity to adapt to ongoing changes in the work environment
The benefits we offer
Values, not empty words
Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
Courageous thinking
We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
Uncomplicated approach
Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
Flexibility and freedom (Office Jobs)
We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
Rapid growth
With us, growth is a continuous journey. We also support you with EDU Points (CHF 2,000 for employees in Switzerland, EUR 1,600 for employees in Germany, and EUR 700 for our Serbian employees) for your professional development, so there’s no risk of you getting stuck in a rut.
More Benefits Serbia
Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Application and contact details
Maja Crljen
Information for recruitment agencies
Only direct applications will be considered for this position.